Support

Stuck on something? Start with the links below — most questions are faster to answer that way than by email.

Account & API keys

Manage sessions, billing, and API keys — including the Stripe billing portal for cancelling or changing plan.

Install it, or see exactly what it reads and sends.

Paste a link to a video that isn't in the library yet.

Connect an agent, or find your way around the endpoints.

I signed in but nothing's saved / my session is gone.: Sessions expire automatically after 30 days of inactivity. Sign in again with Google or an email code, and check your active sessions on the Account page — you can also sign out everywhere from there if something looks wrong.
The extension isn't detecting videos.: It only looks at YouTube and X, and only tells you whether a video is already in the library — it doesn't read anything else on the page. Make sure it's installed and enabled, then reload the tab.
How do I cancel or change my plan?: Open the billing portal linked from your Account page. Cancelling stops the next renewal — you keep Pro through the end of the period you already paid for.
Where's my API key?: API and MCP keys are issued to Pro accounts from the Account page. If you don't see the option, check your plan there first.
A video is missing, wrong, or should be removed.: To add one, use Submit a video. To report a copyright or removal request, email legal@stealshot.com with the video URL or id and your contact details.
How do I get a copy of my data, or delete my account?: Email privacy@stealshot.com — we verify it's really you before acting on it. Details on what we collect and why are in the Privacy Policy.

Write to the address that fits — a specific inbox gets a faster answer than a general one.